PRIVACY POLICY
Last Update March 2025
The Roanoke Hotel is committed to providing exceptional hospitality while respecting and protecting the privacy of our guests. In delivering our services, we may obtain information about you and other consumers, including personally identifiable information, to enhance your experience and provide personalized services.
Last Update March 2025
The Roanoke Hotel (“us”, “we”, or “our”) operates the website associated with The Roanoke Hotel (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of Personal Information when you use our Service.
We will not use or share your information with anyone except as described in this Privacy Policy.
We use your Personal Information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, phone number, and other details (“Personal Information”).
We collect this information to provide the Service, communicate with you, respond to inquiries, process reservations, and improve our services.
We do not, without prior consent, sell, rent, exchange, or otherwise distribute user information to third parties for marketing purposes.
LOG DATA
We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include details such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, and time spent on those pages.
We may use third-party services such as Google Analytics to collect, monitor, and analyze this information to enhance our Service’s functionality. These third-party service providers have their own privacy policies regarding the use of such data.
We reserve the right to use this data for targeted marketing efforts across various platforms, such as social media and Google Ads.
THIRD-PARTY LINKS
Our Service may contain links to external websites or services operated by third parties. By using our Service, you acknowledge that we are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.
COOKIES AND PIXELS
Cookies are small files stored on your device that help us improve your browsing experience. We use cookies to collect information about how you interact with our website, including visited pages, referring websites, and browsing preferences.
You can adjust your browser settings to refuse cookies, but doing so may affect the functionality of our Service.
We and our advertisers may use tracking pixels to analyze user activity and provide personalized marketing based on browsing behavior.
INTEREST-BASED ADVERTISING
To enhance user experience and serve relevant ads, we and third-party providers may collect information about your online activities across different websites and devices. This data is used to create audience segments for targeted advertising.
SERVICE PROVIDERS
We may employ third-party companies to facilitate our Service, perform service-related functions, or assist in analyzing usage. These providers have access to your Personal Information only for authorized purposes and are prohibited from disclosing or using your data otherwise.
COMMUNICATIONS
We may use your Personal Information to send newsletters or promotional materials. You can opt out of these communications at any time by following the unsubscribe instructions in our emails.
SMS TERMS OF SERVICE
By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from The Roanoke Hotel, Inc. This includes SMS messages for appointment scheduling, appointment reminders, post-visit instructions, lab notifications, and billing notifications. Message frequency varies. Message and data rates may apply. See our privacy policy at www.roanokehotelsebring.com. Message HELP for help. Reply STOP to any message to opt out.
We obtain consent verbally by asking: “Do you agree to receive conversational text messages from The Roanoke Hotel, Inc.?” Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at www.roanokehotelsebring.com. To opt out at any time, text STOP. Visit www.roanokehotelsebring.com for our privacy policy.
COMPLIANCE WITH LAWS
We will disclose your Personal Information when required by law, legal process, or to protect the security and integrity of our Service.
INTERNATIONAL TRANSFER
Your information, including Personal Information, may be transferred to and stored on computers outside your jurisdiction, where data protection laws may differ from those in your country. By using our Service, you consent to this transfer.
SECURITY
We take commercially reasonable steps to protect your Personal Information. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use best practices, we cannot guarantee absolute security.
CHILDREN
Our Service does not knowingly collect personally identifiable information from children under the age of 13. If we become aware that we have collected such information, we will delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
LINKS TO OTHER SITES
Our Service may contain links to third-party websites. We have no control over and assume no responsibility for their content, privacy policies, or practices.
CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is effective as of the date above and will remain in effect until updated. We reserve the right to modify this policy at any time, and changes will take effect immediately upon posting.
If we make significant changes, we will notify you through the email address you provided or by placing a prominent notice on our website.
CONTACT US
If you have any questions about this Privacy Policy or need to update your contact information, please reach out to us at info@roanokesebring.com.